Why Customer Service Is Important

We at F2F Telecommunications have heard countless horror stories from customers regarding contracts they were locked into and extremely poor customer service, partly as a result of auto-renew contracts and out-of-country support services. It seems to be a standard practice among larger companies in our industry to catch customers and then forget about their needs after the contract is signed.

Here at F2F Telecommunications, we pride ourselves on retaining customers because of our quality work, Products, and service instead of contracts that trap you in our services. Here are five top reasons why we value customer service as part of our business strategy rather than a checkbox for what a company is supposed to have.

5 Top Reasons Why Customer Service is Important

Customer service is both a way to interact with your customers and a problem-solving solution that has a meaningful impact on the company, the employees, and the people you serve. There are many reasons why quality customer service is important to have in your business, but here are five of the best ones:

1) It’s Cheaper to Retain

When you break down the numbers, it’s far more profitable to keep your customers than to have a high turnover. Customer service is a major factor in retaining customers and building a loyal base, making a steady stream of profit from repeat sales that you can count on instead of constantly spending money to elicit new sales only. It’s essentially very simple, the more customers you have the more profitable your company and the more growth potential you have. It’s difficult to do this when you’re constantly soliciting customers with no steady base.

2) Referrals Over Recruiting

Word-of-mouth is an old marketing strategy that will never lose its potency, simply because people are Social and will tell their friends and family members about a company or product they like. Positive referrals come directly from existing customers and ones you’ve served in the past, and nothing damages a good reputation or creates negative word-of-mouth faster than poor customer service. The best part of having your customers say positive things about your service and brand is that it costs you nothing from your marketing budget.

3) Retaining Employees

Good customer service is partly built out of happy customer service agents and they’re likely to be happier with policies that don’t make them feel sleazy every day. Another aspect of how good customer service helps retain employees is management’s drive to keep them happy, which means they’ll work harder to satisfy your customers. It’s a positive cycle that includes customer service strategy and keeping your employees happy to provide better customer service that is reinforced by the policies you have.

4) Proactive Opportunities

It’s difficult to know that your company has an issue unless someone tells you about it. Having a good customer service team that actively listens to your customers can help you take a proactive approach to solving problems before they become big ones. This also means listening to your customer-facing employees and taking note of what they’re trying to bring your attention to. Not only does this provide the opportunity to solve an issue before it grows out of control, but it also helps build customer loyalty and feeds retention.

5) Gives a Competitive Advantage

As we mentioned at the beginning, poor customer service seems to be a popular option amongst larger companies and that gives us at F2F Telecommunications a competitive advantage that we’re dedicated to. By providing great customer service to our current customers, they’re likely to spread the word to friends and family members who aren’t happy with their current service. That can attract new customers to us and demonstrate to us that our customer service strategy is good for our customers, keeping both our company and our customers happy.

At F2F our customer service is not only in-country but local to you. In addition to our free remote moves and changes, our on-site technicians are always available when needed. We are very proud that we’ve had the same customers for over a decade, and welcome new businesses to our services. We continuously work hard to ensure every new customer is as happy and stays with us as long as our current customers do. To learn more about us, please click below.

F2F Telecommunications

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Säkerhetschefen som tjänst – därför är ett externt helhetsgrepp nyckeln till framgån

I många organisationer hanteras säkerhetsfrågor fragmentariskt. IT-avdelningen ansvarar för informationssäkerhet, HR för personalsäkerhet och en anläggningschef för det fysiska skyddet. Var och en gör ett bra jobb inom sitt område, men utan ett samlat strategiskt ansvar riskerar man att missa helheten. Sårbarheter uppstår i glappen mellan avdelningarna, resurser används ineffektivt och säkerhetsarbetet blir reaktivt istället för proaktivt. Det är här modellen med en extern säkerhetschef, eller “Säkerhetschef som tjänst”, revolutionerar synen på säkerhetsledning.

Att

anlita en extern säkerhetsspecialist

i rollen som säkerhetschef handlar om mer än att bara köpa in expertis; det handlar om att få ett strategiskt helhetsgrepp. En extern specialist är inte bunden av intern politik eller historiska stuprör. Med ett objektivt utifrånperspektiv kan specialisten analysera hela verksamhetens hotbild – från digitala intrång och industrispionage till interna hot och brister i skalskyddet. Denna övergripande analys är grunden för att kunna bygga en sammanhängande och kostnadseffektiv säkerhetsstrategi som är anpassad efter just era specifika risker och mål.

En av de största fördelarna är tillgången till spetskompetens på ett flexibelt sätt. Att heltidsanställa en säkerhetschef med den breda och djupa kunskap som krävs idag – inom allt från GDPR och säkerhetsskyddslagen till krisledning och systematisk riskhantering – är en stor investering. Genom att istället anlita en säkerhetsspecialist som en tjänst får ni tillgång till precis den kompetens ni behöver, när ni behöver den. Det kan handla om ett visst antal timmar i veckan för löpande arbete eller ett mer intensivt stöd under ett specifikt projekt, som vid en företagsetablering eller implementering av nya regelverk.

Specialisten blir en integrerad del av er ledningsgrupp, en proaktiv partner som inte bara pekar på brister utan också presenterar och driver genomförandet av konkreta lösningar. Ansvaret sträcker sig från att utveckla policies och rutiner till att leda utbildningsinsatser och agera stöd vid en krissituation. Genom att samla ansvaret hos en dedikerad expert säkerställer ni att säkerhetsarbetet blir en kontinuerlig process som ständigt utvecklas i takt med att hotbilden förändras. Ni går från att släcka bränder till att bygga brandmurar – en strategisk förflyttning som skyddar era tillgångar, ert varumärke och er långsiktiga konkurrenskraft.

Software development Agreements

Before we live further into the software development agreement and the sorts of NDA or Non-Disclosure Agreement, it would be helpful to againthe significance of custom software, and its benefits of course.

 

The process of designing a software application for a particular user or a group of consumers is called a Custom software development. The software is designed to exclusively deal with the needs of consumers better in comparison to a widespread and more traditional off-the-shelf alternative. Typically, a custom or tailored option is constructed for these particular users by an in-house group of programmers or third-party programmers and not intended for resale.

 

A software development firm understands the change a custom program can help business organizations. Still, there are numerous organizations that are not keen on custom software due to the lack of wisdom and the lack of consciousness of the benefits that custom software offers.

Have a look at some non-negligible factors of developing a customized solution, which leads to making apps future-ready, robust, and performing.

Quicker Adoption

The app developed has tailored features and alternatives and consequently organization-wide adoption is faster, the cost is relatively less aswell as the training time. The business that implements the tailored solution need not change the way of working in accordance with the software, but the software itself is developed in accordance with the way the business works.

Limitless Customization

Organizations are free to create whatever they want with the potency of a tailored app. Custom made programs provide limitless customization amenities and distinct benefits against limited choices whencompared to off-the-shelf products.

Superior Integration

Modernization and the upgrading of a custom app bind the present IT infrastructure in a robust manner, as well as seamlessly integrate with other programs and apps without time and cost investments.

Software Scalability

Tailored apps are thought to be the most flexible and most stable applications around. As a company grows, so does the app grow by improving the processes and incorporating the most recent features. Subsequently, if a customized application is appropriately developed, it offers a longer life and offers great scalability.

Inflated Efficiency

Anti-virus software programs are designed specifically to meet business needs, which could smoothen the haywire procedure.

Profitability

It is feasible for company organizations to earn from custom application development. Based upon the customized project’s terms and conditions, organizations can sell or license their own apps into other businesses and gain huge profit margins based on the demand of the app and the market needs.

Recognizing What is a Software Development Agreement

Having reviewed custom software development and some of its many positive aspects, let’s proceed to what’s a software development agreement, which is an essential element when outsourcing your software development needs to a third-party seller. By the way if you’re looking to outsource software development you can get the list of organizations by.

In IT Outsourcing services and prior to beginning any outsourcing job, there’s always a software development agreement or SDA, that is a contract in which one party (the programmer) agrees to make a software alternative for another party (the client). The key from the agreement is to the point drafting. The agreement makes sure the resulting software will meet the demands of the customer and doesn’t enable the extent to the loss of the support provider.

The software development agreement is bound with specific rules to provide aid, support, and maintenance facilities during the entire duration of the job. Based upon the technologies utilized and the development team, the procedure could change. Business organizations could have a lot of questions while considering outsourcing to a seller situated in another nation.

Why should companies and Software outsourcing sellers need to sign a project agreement? When two businesses are into a company sharing both gains and losses, there should be a legal pact that would become the merit of trust. And therefore, these are agreements, including Project Agreements and Non-Disclosure Agreements.

A project agreement is when a customer initiates a job, or adds more advancement in their existing project and would love to protect its intellectual properties and ideas. In a similar manner, the NDA ensures that none of those intellectual properties would be shared, and they should be kept confidential unless making it public is a requirement.

A contract replies the queries that could come up during the software development project in a clear manner. Moreover, it functions as your Very Best protection against inevitable problems over things that include:

  • Stages of Works. How should you decide the quantity of work that has to be achieved at each step of the job?
  • Rights to Intellectual property. Who gets to maintain the code, software, and background technician?
  • Payment. The terms of payment as agreed upon by the parties.
  • Copyright material. Who gets ownership of the copyrighted material, that enters the development.
  • Specifications. Another crucial feature of the agreement. A contract that’s well-written lays out just what the final product would be.

Frequent Clauses

In this kind of agreement, the provisions change based on the extent and size of the software to be developed, but typically includes:

  • Confidentiality. Imposes obligations on both parties to keep all confidential information stay confidential, except in recorded instances.
  • Acceptance Testing. Any testing details necessary for software which needs to be passed to be approved by the customer.
  • Development Stages. Deadlines for the software modules supply, known as’deliverables’ by the software outsourcing firm.
  • Hosting. Details that is responsible for hosting.
  • Escrow. A developer has to deliver the answer to an escrow agent and outlines the obligation as well as the timeframes of the payment shipping.
  • Assurance. Requires the seller to compensate the customer for any harm or loss, which leads in a contract breach.
  • Moral Rights. The customer could ask for ethical rights, so that the right to attribution, as well as the right to freedom from derogatory treatment in software waived from the favor of the customer.
  • Marketing. Details on whether the developer is permitted the use of the software created as part of its advertising and marketing campaigns.

Software Development Outsourcing NDA

The Non-Disclosure Deal cubes proprietary and confidential information on the company exchange during the duration of the involvement from being disclosed. The agreement is made upon discussing requirements for the aim of estimating the cost and project deadline. The contract, in any instance, could incorporate the listing of information which the customer wishes to keep confidential.

The Key Aspects of the Agreement:

  • Intro into the contracting parties as well as their backgrounds
  • Define the needs of what should and should not Stay confidential
  • Term limitation arrangement
  • Agreement inclusions and exclusions
  • Consequences of not abiding with the NDA

The Types of Non-Disclosure Agreement

Unilateral NDA

As the name describes, unilateral is a non-disclosure one-way agreement wherein an agreement between the two parties exists and the first party or the customer is the only owner of the data and releases it into the next party, otherwise called the recipient. The recipient will sign the agreement and agrees to maintain all the job confidentialities without tampering leaking or it it into third-parties.

They should additionally agree on not using confidential data to their advantage. This type of NDA generally is favored by consultants or freelancers.

The mutual non-disclosure agreement is for instances in which each side may possibly share private information and may concur on keeping it confidential. Generally, this type of agreement is made since it is considered reasonable to the parties involved.

Agreement Terms and Conditions

Another crucial aspect as to why an NDA is vital, and the aspects that have to be taken care of whether it is being signed. The agreements and provisions have to be conjured thoroughly and examine prior to signing. Some fundamental questions when reading the agreement is

  • The duration of the agreement
  • Reasonable lasting term
  • Which proprietary information it contains
  • What’s excluded in the confidentiality treatment
  • The confidentiality and obligations of the arrangement

The replies to the queries would provide a transparent perspective of the terms and conditions. The queries are necessary since after certain years that the obligation costs increases, depending on the industry the agreements change constantly.

Regarded as Confidential

The explained form of that advice is to be dispatched via the Non-disclosure agreement has to be mentioned precisely to avoid an organization from any breach. In this aspect of the agreement, it clearly states what information is confidential and what isn’t. Moreover, this elaborates on the party which exposes a clearer data eyesight with no confusion or loopholes.

Specifically, when it comes to oral advice, it leaves the contracting parties in doubt in any way times when it comes to the pact. Deemed or regarded as confidential additionally refers to the dental advice the party disclosing should confirm in writing, which notifies the receiving party to keep it confidential.

Last Words

For business organizations to keep ahead of the contest, custom made software has become a must. The increase of software development outsourcing will continue to grow, fostering the ROI of any software development firm that caters to developing customized solutions. When you’re thinking of outsourcing your custom software requirement, then a software development agreement will safeguard your new and its own specifics.

Bobblehead Collectibles

Bobbleheads are a perfect item for any type of birthday party. They can be used at an adult’s party or even a baby shower party. Many people enjoy collecting bobbles for a hobby. This can be a fun and exciting activity for people of all ages. Most bobbles are plastic,but they can be made from a number of different materials. Some bobbles are plastic and some are glass.
A bobblehead,or bobbler,is generally a miniature doll. Its head usually is oversized relative to its torso. Instead of a traditional rigid connection,the head of the doll is attached to the torso by a hook or spring in such a manner that a gentle tap on the head will cause it to bob,thus the term. Often times,these dolls are used for promotion of products like perfume or toothpaste. Many people have them as a gift for someone special in their lives. These dolls have been used to represent sports teams. In some cases,they are even used to represent deceased loved ones.

There are several websites which sell bobbleheads collectibles. You can search online and find a site that sells what you’re looking for. They may also offer a free shipping option.